Healthcare Operations

September 2, 2018

Evidence Based Medicine

Evidence-based medicine is an array of care guidelines, care patterns, and new shared decision-making tools for both caregivers and patients. The cost of healthcare could be […]
September 2, 2018

Introduction to Healthcare Operations

Excellence in healthcare derives from three major areas of expertise: clinical care, leadership, and operations. Although clinical expertise and leadership are critical to an organization’s success, here […]
September 2, 2018

Knowledge-Based Management

To design effective and efficient systems and processes or improve existing processes, knowledge of the systems and processes is needed. The “knowledge hierarchy” as it is […]
September 2, 2018

Problem Solving And Decision Making Tools

Problem-solving and decision-making tools and techniques can be used to help in gathering the right information to make optimal decisions and learn from those decisions, as […]
September 2, 2018

Process Improvement and Patient Flow

At the core of all organizations are their operating systems. Excellent organizations continuously measure, study, and make improvements to these systems. Solutions to many of the […]
September 2, 2018

Project Management

A project is a one-time set of activities that culminate in the desired outcome. Therefore, activities that occur repeatedly, for example by making an appointment for […]
September 2, 2018

Quality Management: Focus on Lean-Six Sigma

Although most people would agree that ensuring quality in healthcare is of the utmost importance, many would disagree on exactly what “quality” means. From the customer’s […]
September 2, 2018

Strategy and the Balanced Scorecard

Most healthcare organizations have good strategic plans; what frequently fails is their execution. Environmental causes commonly cited for the failure of execution in healthcare organizations include […]